Open Access Te Herenga Waka-Victoria University of Wellington
thesis_access.pdf (927.48 kB)

Implementing a Managed Print Solution for Tainui NZ Ltd

Download (927.48 kB)
posted on 2021-12-08, 11:05 authored by Cao, Liang

Purpose – The purpose of this paper is to describe the failure of implementing a managed print solution to control costs and reduce waste associated with outsourcing practices in a complex and legacy environment.  Design/methodology/approach – Project documentation and literature reviews versus interview results by key stakeholders of the project.  Findings – It is found that there are critical successful factors would directly affect the result of a project implementation. Multi-party collaboration is quite challenging to each party, especially the product owner. It needs a strong leader to indicate each party’s responsibility and make sure communication can go through smoothly.  Practical implications – Organizations who have more complex infrastructure and legacy systems would need to take extra care when integrating new systems.  Originality/value – This paper can be used by Tainui or other organization leaders and project managers to be more effectively achieve future project success.  Keywords - Print management, Printers, Waste, Cost saving, IT project, CSF, Multi-party collaboration, Outsourcing  Paper type - Case study


Copyright Date


Date of Award



Te Herenga Waka—Victoria University of Wellington

Rights License

Author Retains Copyright

Degree Grantor

Te Herenga Waka—Victoria University of Wellington

ANZSRC Type Of Activity code

890399 Information Services not elsewhere classified

Victoria University of Wellington Item Type

Masters Research Paper or Project



Victoria University of Wellington School

School of Information Management


Hooper, Tony