Open Access Te Herenga Waka-Victoria University of Wellington
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Factor affecting the adoption of information and communication technology in the tourism sector of the Maldives

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posted on 2021-11-14, 22:45 authored by Ali, Vizaad

For many Small Island Developing States (SIDS) like the Maldives, tourism is a significant area of business. The increasing reliance on information and communication technology (ICT) in the tourism industry has become one of the major challenges facing developing countries, especially the SIDS. The success of the tourism industry in SIDS is closely associated with the use of ICT applications and e-business techniques.  This research studied the extent of utilisation of e-business and the issues that arise in its adoption and use in the organizations that make up the tourism industry of the Maldives. A theoretical framework was developed to identify the issues pertaining to use of ICT and e-business. The research was qualitative in nature and used a combination of grounded theory and multi-grounded theory approaches for data analysis in order to develop a new theoretical framework. This inductive process resulted in three emergent themes: representing three domains Country, Sector, and Information Systems (IS). ICT or e-business adoption and integration in the tourism organizations is affected by Sector, which is by and large influenced by the Country, which in turn impacts on the IS domain. These three complementary themes formed a new theoretical framework, generating a set of factors and institutional forces affecting the adoption and integration of ICT or e-business in the tourism organisations of the Maldives. This study contributes to our understanding of e-business in developing countries, in particular to small island developing states with islandness, like the Maldives.


Copyright Date


Date of Award



Te Herenga Waka—Victoria University of Wellington

Rights License

Author Retains Copyright

Degree Discipline

Information Systems

Degree Grantor

Te Herenga Waka—Victoria University of Wellington

Degree Level


Degree Name

Master of Commerce

ANZSRC Type Of Activity code

970108 Expanding Knowledge in the Information and Computing Sciences

Victoria University of Wellington Item Type

Awarded Research Masters Thesis



Victoria University of Wellington School

School of Information Management


Cullen, Rowena; Toland, Janet