Open Access Te Herenga Waka-Victoria University of Wellington
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Airport Wellbeing

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posted on 2022-07-30, 02:39 authored by Maisuria, Jaikrishna

The research study explores how passenger experiences can be improved through the easing of passenger stress and anxiety in Airports. Airports can be stressful places for passengers due to travel related pressures, way-finding issues, high security measures.

Findings will be informed through literature, case studies and experiments including empirical and participatory research methods and via published passenger surveys and data from security process. These will help address focus areas as the planning of airports, security, operational efficiency, and passenger facilitation. Through my research findings, I aim to identify design criteria and design frameworks. Through this research methodology I aim to develop and test solutions and thereby identify designs that enhance passenger health and wellbeing, and the experience within airports including security screening process.

The Wellington International Airport (WLG Airport) will be used as the study site for this design research project. The study focus will be on analysing the departing passenger facilitation process at Wellington International Airport. The research has heightened my interest as I can utilise direct experience and model the reality to help improve passenger experiences in airports.


Copyright Date


Date of Award



Te Herenga Waka—Victoria University of Wellington

Rights License

Author Retains Copyright

Degree Discipline


Degree Grantor

Te Herenga Waka—Victoria University of Wellington

Degree Level


Degree Name

Master of Interior Architecture

Victoria University of Wellington Unit

University Library

ANZSRC Socio-Economic Outcome code

270102 Air passenger transport; 200407 Health status (incl. wellbeing); 130205 Visual communication

ANZSRC Type Of Activity code

4 Experimental research

Victoria University of Wellington Item Type

Awarded Research Masters Thesis



Victoria University of Wellington School

Wellington School of Architecture


de Sylva, Shenuka