A Process Oriented Knowledge Audit for a Small Software Development Company in New Zealand

This study is a knowledge audit that focuses on one of New Zealand’s leading small software development companies, and examines one of the company’s most important processes in great detail to uncover and categorise the knowledge requirements in the selected process. Because the majority of knowledge items examined are implicit and must be studied in light of the surrounding context, the knowledge audit used qualitative research methods that analyse tasks and knowledge items in conjunction with the process these items are part of.