Digital Government case studies: Life Events Approach – Smart Start

The New Zealand Government (2009-2017) emphasised the importance of service transformation and collaboration in the public sector through the Better Public Service goals (State Services Commission, 2017). In the update of these goals for 2017, Results 9 and 10 focused on the way services are designed and accessed, to improve the interactions that businesses and the public have with government services:

• Result 9: Business gains value from easy and seamless dealings with government;

• Result 10: People have easy access to Public Services, which are designed around them, when they need them (State Services Commission, 2017).