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Debt Collection: Working Towards a Fairer Consumer Credit Market: A Study of the Issues in New Zealand's Consumer Credit Market and Proposals for Reform
reportposted on 2021-06-22, 03:39 authored by Victoria StaceVictoria Stace, Emma Croskery, Melissa Harward, Arielle Tracey, Emily Chan
This report sets out the results of research by Victoria University of Wellington on certain key issues around debt collection in the context of lending under consumer credit contracts in New Zealand, as at date of writing (August 2019). The proposed changes to the law (in the October 2018 package of reforms and in the Credit Contracts Legislation Amendment Bill (CCLAB), introduced 11 April 2019) do not address the most concerning aspects of debt collection, which are issues with harassment and the costs of debt collection.