Better connected services for Kiwis: A discussion document for managers and front-line staff on better joining up the horizontal and the vertical

This Emerging Issues Programme project, co-ordinated by Derek Gill (IPS), reviewed the preconditions for more joined-up citizen/user focused services, the characteristics of areas where it occurs, and factors influencing diffusion. The key outcome was an attempt to accelerate learning about what is needed to manage shared outcomes in complex policy settings with involvement of multiple agencies.