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‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management

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journal contribution
posted on 31.03.2021, 02:58 by Ann Weatherall
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Preferred citation

Weatherall, A. (2016). ‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management. Mediation Theory and Practice, 1(1), 35-57. https://doi.org/10.1558/mtp.v1i1.29483

Journal title

Mediation Theory and Practice

Volume

1

Issue

1

Publication date

01/01/2016

Pagination

35-57

Publisher

Equinox Publishing

Publication status

Published

Contribution type

Article

Online publication date

01/02/2016

ISSN

2055-3501

eISSN

2055-351X

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Exports