‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management
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posted on 2021-03-31, 02:58 authored by Ann WeatherallNo description supplied
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Weatherall, A. (2016). ‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management. Mediation Theory and Practice, 1(1), 35-57. https://doi.org/10.1558/mtp.v1i1.29483Publisher DOI
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Mediation Theory and PracticeVolume
1Issue
1Publication date
2016-01-01Pagination
35-57Publisher
Equinox PublishingPublication status
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ArticleOnline publication date
2016-02-01ISSN
2055-3501eISSN
2055-351XUsage metrics
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