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‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management

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posted on 2021-03-31, 02:58 authored by Ann Weatherall
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Preferred citation

Weatherall, A. (2016). ‘I need to get some details first’: Record keeping as a potential barrier to effective complaint-call management. Mediation Theory and Practice, 1(1), 35-57. https://doi.org/10.1558/mtp.v1i1.29483

Publisher DOI

Journal title

Mediation Theory and Practice

Volume

1

Issue

1

Publication date

2016-01-01

Pagination

35-57

Publisher

Equinox Publishing

Publication status

Published

Contribution type

Article

Online publication date

2016-02-01

ISSN

2055-3501

eISSN

2055-351X

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    Licence

    CC BY-NC-ND 4.0

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