‘Do you think it’s a crime?’ Building joint understanding of victimisation in calls for help
journal contributionposted on 08.07.2020, 01:25 by Emma TennentEmma Tennent
© The Author(s) 2019. Society has a moral obligation to help victims, but who is recognised as a victim is a contentious issue. Social interaction is a key site where shared understandings of victimisation are built. This article analyses calls to a Victim Support helpline using conversation analysis and membership categorisation analysis. Callers described experiences of crimes to account for requesting help. Call-takers claimed the rights to describe and assess callers’ experiences in terms of institutional constraints. Call-takers disavowed the category crime to deny callers’ requests and ascribed the category crime to accountably offer help. Participants negotiated their respective rights to describe callers’ experiences and determine the kind of help needed. The analyses demonstrate how participants’ different understandings of victimisation were consequential for the delivery or withholding of support.
Contribution has been accepted for publication in the journal.
Preferred citationTennent, E. (2019). ‘Do you think it’s a crime?’ Building joint understanding of victimisation in calls for help. Discourse and Society, 30(6), 636-652. https://doi.org/10.1177/0957926519870040
Journal titleDiscourse and Society
Online publication date14/08/2019
Article numberUNSP 0957926519870040
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Accountscalls for helpconversation analysisdescriptions of experiencehelpline callsmembership categorisation analysisoffersrequestssocial interactionvictim of crimeVictim SupportvictimisationLanguages & LinguisticsStudies in Human SocietyPsychology and Cognitive SciencesLanguage, Communication and Culture