Open Access Te Herenga Waka-Victoria University of Wellington
Browse
- No file added yet -

GLAM Convergence Revisited: An Examination of User Perception and Experience

Download (3.05 MB)
journal contribution
posted on 2024-01-28, 22:38 authored by MA Logan, Chern LiewChern Liew
Institutions in the GLAM (galleries, libraries, archives, and museums) sector serve the public as institutions for cultural heritage, identity, education, experience, and leisure. The goals of these institutions are becoming more closely aligned and they have shared a turn from being collection-centred to a focus on users and visitors. When these institutions also face similar challenges brought on especially by digitalization, there is increasing discourse in scholarly literature and among GLAM professionals about the drivers, impacts and opportunities of convergence for the sector. There remains however, scant empirical examination of user/visitor perception and experience of such convergence. This research addresses this knowledge gap and investigates a converged GLAM case institution, Te Ara Ātea in New Zealand through a user/visitor survey. The survey findings suggest that users/visitors perceive and experience fewer issues with convergence relative to benefits. A novel insight from this research is that the concept of GLAM convergence can positively contribute to cultural and community wellbeing. As for perceived issue within the convergence space, of particular interest is the concept of unsanctioned touch of displayed objects/artworks, and the alleged unclear behavioral norms in converged environments. The findings also point to further considerations and implications regarding GLAM disciplinary boundaries.

History

Preferred citation

Logan, M. A. & Liew, C. L. (2023). GLAM Convergence Revisited: An Examination of User Perception and Experience. Journal of Library Administration, 63(8), 1014-1043. https://doi.org/10.1080/01930826.2023.2281340

Journal title

Journal of Library Administration

Volume

63

Issue

8

Publication date

2023-01-01

Pagination

1014-1043

Publisher

Informa UK Limited

Publication status

Published

Online publication date

2023-11-28

ISSN

0193-0826

eISSN

1540-3564

Language

en