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Dynamic Client Portfolios as Sources of Ambidexterity: Exploration and Exploitation Within and Across Client Relationships

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posted on 2022-07-29, 00:33 authored by Rebecca BednarekRebecca Bednarek, G Burke, P Jarzabkowski, M Smets
This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e., exploration and exploitation) for knowledge-intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.

History

Preferred citation

Bednarek, R., Burke, G., Jarzabkowski, P. & Smets, M. (2016). Dynamic Client Portfolios as Sources of Ambidexterity: Exploration and Exploitation Within and Across Client Relationships. Long Range Planning, 49(3), 324-341. https://doi.org/10.1016/j.lrp.2015.12.003

Journal title

Long Range Planning

Volume

49

Issue

3

Publication date

2016-06-01

Pagination

324-341

Publisher

Elsevier BV

Publication status

Published

Online publication date

2016-06-01

ISSN

0024-6301

eISSN

1873-1872

Language

en