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Does citizen coproduction lead to better urban services in smart cities projects? An empirical study on e-participation in a mobile big data platform

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journal contribution
posted on 06.04.2021, 11:00 by Barbara AllenBarbara Allen, LE Tamindael, Sarah Bickerton, Wonhyuk ChoWonhyuk Cho
With contemporary development of digital technology and smart cities initiatives, citizen co-production has created a new government-citizen interface. However, it remains inconclusive whether such citizen-government collaboration has achieved the fundamental goal of improving service quality for citizens. In this research, we tested the relationship between e-participation as a form of co-production and service performance, using multiple large longitudinal datasets from a smart city mobile platform. The results of the analysis show that citizen e-participation, in providing service feedback, is positively associated with the clearance rate of urban service requests in subdistrict service units, after controlling for various factors. We also found that the effect size of e-participation on service performance varies between different types of city services. E-participation has a stronger relative influence on complex problems that may involve multiple agencies, than with simple routine services.

History

Preferred citation

Allen, B., Tamindael, L. E., Bickerton, S. H. & Cho, W. (2020). Does citizen coproduction lead to better urban services in smart cities projects? An empirical study on e-participation in a mobile big data platform. Government Information Quarterly, 37(1), 101412-101412. https://doi.org/10.1016/j.giq.2019.101412

Journal title

Government Information Quarterly

Volume

37

Issue

1

Publication date

01/01/2020

Pagination

101412-101412

Publisher

Elsevier BV

Publication status

Published

ISSN

0740-624X

eISSN

1872-9517

Article number

101412

Language

en