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Citizen Coproduction and Social Media Communication: Delivering a Municipal Government’s Urban Services through Digital Participation

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journal contribution
posted on 16.06.2021, 02:29 by Wonhyuk ChoWonhyuk Cho, Winda Dwi Melisa
This study investigated how social media is used by a municipal government agency for communication of citizen coproduction initiatives, through social media content analysis of the government’s official Twitter account. This article identified that the dominant form of social media coproduction in the Bandung municipal government in Indonesia is government-to-citizen (G2C) interaction, focused primarily on informing and nudging (86.62%) citizens, as well as some limited elements of citizen-to-government (C2G) communication, such as citizen sourcing and citizen reporting (8.96%). The municipal government uses various visual tools on Twitter to disseminate G2C information and convey its messages. Regarding the phase of the service cycle, this study found that the majority of social media communications are related to co-assessment (52.26%) and co-designing (42.24%), with a limited number of tweets about co-delivery (3.25%). Based on these findings, this article discusses the shifting relationship between government and citizens brought on by the adoption of this social media platform in its service delivery arrangement.

Funding

ON HOLD FOR CREDITS ONLY RSL - 6 months from 1 January 2020 to 30 June 2020 (6 months overseas)

History

Preferred citation

Cho, W. & Melisa, W. D. (n.d.). Citizen Coproduction and Social Media Communication: Delivering a Municipal Government’s Urban Services through Digital Participation. Administrative Sciences, 11(2), 59-59. https://doi.org/10.3390/admsci11020059

Journal title

Administrative Sciences

Volume

11

Issue

2

Pagination

59-59

Publisher

MDPI AG

Publication status

Published online

Online publication date

15/06/2021

eISSN

2076-3387

Language

en