Visibility Artifacts in Hybrid Work

Visibility is an important ingredient of team collaboration. As hybrid work arrangements become more common, many organizations encounter difficulties in maintaining the necessary levels of visibility. We approach this issue by studying the use of visibility artifacts, i.e., technologies aimed at providing and channeling visibility. Based on a literature review, we suggest an initial taxonomy of visibility artifacts, which we illustrate and extend through a case study of a multinational firm. Applying the concept of information ecology aids us in surfacing the interconnected nature of visibility artifacts, thereby advocating for a holistic perspective on their role within hybrid work environments. Our empirically extended framework provides insights that can inform strategies for effectively sustaining hybrid work as a new work arrangement.