_HAVING SKIN IN THE GAME__ A VALUE TENSION STUDY OF AN INTER- AGE.pdf (1011.85 kB)
0/0

“Having Skin In The Game”: A Value Tension Study Of An Inter- Agency IT Project

Download (1011.85 kB)
conference contribution
posted on 02.09.2020 by Randall Smith, Jocelyn Cranefield
© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. This study seeks to better understand the challenges involved in early stage development of citizen-facing Joined-Up Government and the mitigating strategies used to address these issues. In-depth interviews were carried out with 11 members of a unique, cross-agency case, the SmartStart life event project, the first of a planned suite of life event services in New Zealand’s public sector. Three key underlying value tensions were identified as contributing to agency challenges: New Public Management versus Joined-Up Government, Immediate Needs versus Long Term Benefits, and Waterfall versus Agile development approaches. Participants successfully addressed these value tensions through three concurrent mitigating strategies: active stewardship, citizen centricity, and creation of reusable artefacts. A framework is proposed, based on the concept of a base isolator, to illustrate the dynamics between the underlying value tensions and mitigating strategies, which enable effective practice of Joined-Up Government. Understanding these value tensions and their relationship to the mitigating strategies has implications for both practitioners and researchers.

History

Preferred citation

Smith, R. & Cranefield, J. A. (2017, June). “Having Skin In The Game”: A Value Tension Study Of An Inter- Agency IT Project. In Proceedings of the 25th European Conference on Information Systems (ECIS) 25th European Conference on Information Systems (ECIS), Guimarães, Portugal (pp. 935-949). AIS Electronic Library: AIS. https://aisel.aisnet.org/ecis2017_rp/61

Conference name

25th European Conference on Information Systems (ECIS)

Conference Place

Guimarães, Portugal

Conference start date

05/06/2017

Conference finish date

10/06/2017

Title of proceedings

Proceedings of the 25th European Conference on Information Systems (ECIS)

Contribution type

Published Paper

Publication or Presentation Year

01/06/2017

Pagination

935-949 (14)

Publisher

AIS

Publication status

Published online

Place of publication

AIS Electronic Library

Exports

Logo branding

Categories

Exports