Managing verbal and embodied conduct in telephone-mediated service encounters.
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posted on 2021-03-31, 03:15 authored by Ann Weatherall, David EdmondsNo description supplied
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Weatherall, A. & Edmonds, D. (2019). Managing verbal and embodied conduct in telephone-mediated service encounters. In P Garces-Conejos Blitvich, L Fernandez-Amaya, O de la O Hernandez-Lopez (Ed.), Technology Mediated Service Encounters (pp. 71-96). John Benjamins.Book title
Technology Mediated Service EncountersPublisher
John BenjaminsPagination
71-96Editors
P Garces-Conejos Blitvich; L Fernandez-Amaya; O de la O Hernandez-LopezUsage metrics
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