Managing verbal and embodied conduct in telephone-mediated service encounters.

Weatherall, Ann; Edmonds, David

doi:10.26686/wgtn.14344046.v1

EDMWEAfinal.pdf (292.98 kB)

Managing verbal and embodied conduct in telephone-mediated service encounters.

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posted on 2021-03-31, 03:15 authored by Ann Weatherall, David Edmonds

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Weatherall, A. & Edmonds, D. (2019). Managing verbal and embodied conduct in telephone-mediated service encounters. In P Garces-Conejos Blitvich, L Fernandez-Amaya, O de la O Hernandez-Lopez (Ed.), Technology Mediated Service Encounters (pp. 71-96). John Benjamins.

Book title

Technology Mediated Service Encounters

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John Benjamins

Pagination

71-96

Editors

P Garces-Conejos Blitvich; L Fernandez-Amaya; O de la O Hernandez-Lopez

Managing verbal and embodied conduct in telephone-mediated service encounters.

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