Preferred citation
Weatherall, A. & Edmonds, D. (2019). Managing verbal and embodied conduct in telephone-mediated service encounters. In P Garces-Conejos Blitvich, L Fernandez-Amaya, O de la O Hernandez-Lopez (Ed.), Technology Mediated Service Encounters (pp. 71-96). John Benjamins.Book title
Technology Mediated Service EncountersPublisher
John BenjaminsPagination
71-96Editors
P Garces-Conejos Blitvich; L Fernandez-Amaya; O de la O Hernandez-Lopez